Cancellation and Refund Policy

Cancellation and Refund Policy

This Cancellation and Refund policy applies to all payments recieved from Estate Stakeholders for mapping services undertaken and Exporters for Registration and Traceabilty Fee in collaboration with the Rubber Board


1. Purpose

The purpose this policy is too clearly outline the conditions under which cancellations may be requested and refunds will be assured in relation to One-Time Registratio Fee.

2. Scope of Service

Our mapping service involves technical Processing, data handling and coordinating with relevant authorities. Once mapping has been initiated or completed, operational costs are incurred, making the service non-refundable beyond that point

3. Cancellation and Refund conditions
Before Mapping Has Started:-
  • Cancellation requests submitted before mapping is initiated on our end will be eligible for a refund
  • A processing fee may be deducted to cover administrative or payment gateways charges.
  • The refund amount will be credited back to the original mode of payment with in 15 working days of approval
After Mapping Has Started or Completed:-
  • No refund will be issued once mapping work commenced, regardless wheather the final output has been delevered.
  • This includes cases where field visits, data processing or coordination with Rubber Board has already been initiated.
  • This is because a portion of the fees would have already been committed or shared , and the service is non-reversible.
4. How to request a cancellation

To request a cancellation and refund (before mapping begins), estate holder must :

  • Email accounts@trst01.com
  • Include: Order ID, Estate details, Payment reference, and Reason for cancellation
  • Refund eligibility will be confirmed after interval verification
5. Final Decision

All decisions regarding cancellation and refund eligibility will be made by the Accounts & Operations Team in consultation with Rubber Board , and such decisions shall be final.

. Contact for Support

For any questions and clarifications, please contact:

Accounts & Finanance Department

TRST01

Email: accounts@trst01.com



TDS Policy

SOP: Handling TDS on online payments via BSNR platform


Purpose

To outline the Process for customers who are required to deduct TDS on payments made through online platforms where direct deduction is not possible.

Step 1:- Payment via Gateway - No TDS Deduction Option

Customer making payments through our online payment gateway will not have the facility to deduct TDS at the time of transacation. The full invoice amount will be recieved by us without any TDS deduction.

Step 2:- Customer Intimation of TDS Responsibility

Customers who are liable to deduct TDS must intimate us via email to accounts@trst01.com immediatley after making the Payment.

The email should confirm:

  • That TDS is applicable and will be deposited to the Government
  • That they will submit required TDS documentation as per step 3
Step 3:- Subsmission of TDS Documents and Refund Process

To process the TDS refund, the customer must submit the following documents via email to accounts@trst01.com:

  • Form 16A (TDS Certificate)
  • Customer's TAN (Tax Deduction Account Number)
  • Customer's Cancelled Cheque for bank account details for refund

Upon receipt and successful verification by our Accounts team, the corresponding TDS amount will be refunded to the provided bank account within 15 days of working days subject to reflection of TDS Amount in our Form 26AS.